{"id":1490,"date":"2019-01-21T05:00:28","date_gmt":"2019-01-21T13:00:28","guid":{"rendered":"https:\/\/dmkthinks.org\/blog\/?p=1490"},"modified":"2022-02-22T15:44:51","modified_gmt":"2022-02-22T23:44:51","slug":"how-to-make-sales","status":"publish","type":"post","link":"https:\/\/dmkthinks.org\/blog\/how-to-make-sales\/","title":{"rendered":"How to Make Sales for Your Startup"},"content":{"rendered":"<p>Selling is hard. You\u2019re trying to convince people to give you their hard-earned money for&nbsp;<em>your<\/em> product.<\/p>\n<p>Plus, you\u2019re competing against every other company out there trying to get their money, too!<\/p>\n<p>And when you have a startup? It\u2019s even harder.<\/p>\n<p>You&#8217;re trying to convince people to give you money&#8230;&nbsp;<em>and<\/em> your product is likely not very go<span style=\"font-family: 'Source Sans Pro', sans-serif;\">od yet. Or it&#8217;s not built at all yet (and you\u2019re just selling hopes and dreams).<\/span><\/p>\n<p>Recently, we launched <a href=\"https:\/\/sendfox.com\" target=\"_blank\" rel=\"noopener noreferrer\">SendFox<\/a> \u2014 a new SaaS product from <a href=\"https:\/\/sumogroupinc.com\/\">Sumo Group<\/a>.<\/p>\n<p>There are lots of startup people out there who give \u201cadvice\u201d on how to create a business, or how to do sales.<\/p>\n<p>The problem is, they\u2019re delusional or they\u2019re lying.<\/p>\n<p>They\u2019re sharing advice based from their company that has been around for years and already has momentum. Or, they\u2019re sharing theoretical tips that don\u2019t really work \u2014 maybe they\u2019ve never&nbsp;<em>actually<\/em> done sales before, and they don\u2019t&nbsp; know what they\u2019re talking about.<\/p>\n<p><strong>Today, I\u2019m sharing ACTUAL advice we used to grow a brand-new startup from day one.<\/strong><\/p>\n<p><strong>You\u2019ll see we grew SendFox from $0 to $27,480 ARR in four months.<\/strong><\/p>\n<figure id=\"attachment_1491\" aria-describedby=\"caption-attachment-1491\" style=\"width: 480px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1491\" src=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sendfoxarr.png\" alt=\"SendFox ARR\" width=\"480\" height=\"470\" srcset=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sendfoxarr.png 480w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sendfoxarr-230x225.png 230w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sendfoxarr-350x343.png 350w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><figcaption id=\"caption-attachment-1491\" class=\"wp-caption-text\"><em>Chart of our MRR at SendFox. Multiply by 12 and you get our approx. ARR.<\/em><\/figcaption><\/figure>\n<p><!--more--><\/p>\n<p>At SendFox, we don\u2019t have a huge team \u2014 we have one developer, one designer, and myself as the General Manager.<\/p>\n<p>And we don\u2019t have an ads or marketing budget right now. Everything we do is boots-on-the-ground, guerrilla marketing.<\/p>\n<p>When you\u2019re an early-stage company or brand-new startup, don\u2019t expect much glamour.<\/p>\n<p>There are long hours. Lots of rejections. Desperation.<\/p>\n<p>The Instagram highlight reels of famous entrepreneurs flying around on private jets don\u2019t show you how most entrepreneurs start out out with the boring stuff \u2014 customer support, writing down bugs, and hustling.<\/p>\n<p>But there&nbsp;<em>are<\/em> shortcuts to make growth easier. And I\u2019m going to share a few.<\/p>\n<p><strong>Here are 3 tips that are helping us grow SendFox faster&#8230;<\/strong><\/p>\n<p><strong>#1 Drive traffic with footer logos<\/strong><\/p>\n<p>I\u2019m always surprised by entrepreneurs who don\u2019t use their own product. If you\u2019re not using your own stuff, why should anyone else?<\/p>\n<p>One of the best ways to get initial traffic to your product is to put it where you communicate the most:<\/p>\n<ul>\n<li>Links in your email signature<\/li>\n<li>On your site<\/li>\n<li>In your LinkedIn profile (and other social media profiles)<\/li>\n<\/ul>\n<p>For SendFox, we leverage the footer of <a href=\"http:\/\/kingsumo.com\" target=\"_blank\" rel=\"noopener noreferrer\">KingSumo<\/a>, one of our smaller sister sites. And the footer of <a href=\"https:\/\/okdork.com\/\">Noah Kagan\u2019s<\/a>&nbsp;email list of ~80,000 subscribers.<\/p>\n<p>This small logo at the bottom of our sister website footer and Noah\u2019s emails drive about 5-40 people applying for SendFox access per day. (On a normal day, we saw five applicants. On days we sent a large email to Noah\u2019s list \u2014 once every couple weeks \u2014 we saw 40 applicants).<\/p>\n<p>We convert roughly 10% of these applicants into paying customers.<\/p>\n<figure id=\"attachment_1494\" aria-describedby=\"caption-attachment-1494\" style=\"width: 480px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1494\" src=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-ksfooter.png\" alt=\"KingSumo footer\" width=\"480\" height=\"178\" srcset=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-ksfooter.png 480w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-ksfooter-230x85.png 230w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-ksfooter-350x130.png 350w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><figcaption id=\"caption-attachment-1494\" class=\"wp-caption-text\"><em>Footer on our sister KingSumo website. Notice the &#8220;SendFox&#8221; link.<\/em><\/figcaption><\/figure>\n<figure id=\"attachment_1495\" aria-describedby=\"caption-attachment-1495\" style=\"width: 480px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1495\" src=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sffooter.png\" alt=\"SendFox footer\" width=\"480\" height=\"201\" srcset=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sffooter.png 480w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sffooter-230x96.png 230w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sffooter-350x147.png 350w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><figcaption id=\"caption-attachment-1495\" class=\"wp-caption-text\"><em>Footer at the bottom of all SendFox emails, which linked to our homepage for prospects to easily apply.<\/em><\/figcaption><\/figure>\n<figure id=\"attachment_1497\" aria-describedby=\"caption-attachment-1497\" style=\"width: 480px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1497\" src=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sflp.png\" alt=\"SendFox landing page\" width=\"480\" height=\"183\" srcset=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sflp.png 480w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sflp-230x88.png 230w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sflp-350x133.png 350w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><figcaption id=\"caption-attachment-1497\" class=\"wp-caption-text\"><em>The SendFox homepage after a prospect clicked a footer logo. We converted 10% of users who applied.<\/em><\/figcaption><\/figure>\n<p>As we get more SendFox customers, the email footer has an exponential effect on the number of signups. Everyone who pays to use SendFox had a SendFox logo at the bottom of their emails.<\/p>\n<p>As more people sign up, the multiplying effect continues \u2014 more people use SendFox, more people send emails using SendFox, more prospects see the SendFox logo at the bottom of emails they receive&#8230; and then apply to use SendFox themselves.<\/p>\n<p>We\u2019re able to get away with an email footer logo on our paid plan because SendFox is the affordable, easy-to-use email tool. It costs 50-70% less than other tools like Mailchimp, ConvertKit, and Drip.<\/p>\n<p>Users are willing to trade a small ad at the bottom of their emails because they\u2019re saving hundreds to thousands of dollars per year for a better tool.<\/p>\n<p>Of the 213 customers we have, roughly 1% lightly complain about wanting to remove or hide the footer logo. But, no user left SendFox because of the footer.<\/p>\n<p>We grow customers 33%+ every month without spending a dime on marketing mostly because of the footers.<\/p>\n<p><strong>#2 Set up sales flow<\/strong><\/p>\n<p>When a user applies to join SendFox, we put them in a sales funnel.<\/p>\n<p>At first, the \u201csales funnel\u201d was me manually emailing via Gmail. Copy-and-pasting email addresses into Gmail one-by-one, and emailing them copy-and-pasted scripts from a Google Doc.<\/p>\n<p>For the early prospects, I would invite them to book time on my calendar to see the tool and share their email marketing experiences. About 60% of users invited to book time did.<\/p>\n<p>I think they felt more of a connection face-to-face. It might seem silly to spend 30 minutes on a call to make $10, but to this day our early customers are some of our best. They stick around, and the LTV is worth it.<\/p>\n<figure id=\"attachment_1508\" aria-describedby=\"caption-attachment-1508\" style=\"width: 480px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1508\" src=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-calendar.png\" alt=\"\" width=\"480\" height=\"409\" srcset=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-calendar.png 480w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-calendar-230x196.png 230w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-calendar-350x298.png 350w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><figcaption id=\"caption-attachment-1508\" class=\"wp-caption-text\"><em>I kept my \u201cdemo days\u201d to two days a week (to keep my schedule my organized and increase urgency). Here&#8217;s one week of my schedule.<\/em><\/figcaption><\/figure>\n<p>When we had a good group of users, I decided to test closing people over email.<\/p>\n<p>My philosophy was if I was able to sell at least the same amount as I did when doing phone calls, the time savings of <em>not<\/em> having to jump on the phone would be worth it.<\/p>\n<p>It worked immediately \u2014 sales over email matched up to sales over the phone, so I&nbsp;transitioned to 99% over-email selling. To stay on top of people I pitched, I\u2019d note in a spreadsheet when I last emailed them. Then, I would follow up every few days.<\/p>\n<figure id=\"attachment_1509\" aria-describedby=\"caption-attachment-1509\" style=\"width: 480px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1509\" src=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-salesmetrics.png\" alt=\"\" width=\"480\" height=\"211\" srcset=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-salesmetrics.png 480w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-salesmetrics-230x101.png 230w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-salesmetrics-350x154.png 350w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><figcaption id=\"caption-attachment-1509\" class=\"wp-caption-text\"><em>The metrics of phone calls vs. selling over email, based on a few days of data. Email worked as well \u2014 and sometimes better \u2014 than phone calls. Plus, I saved a lot of time.<\/em><\/figcaption><\/figure>\n<figure id=\"attachment_1500\" aria-describedby=\"caption-attachment-1500\" style=\"width: 720px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1500\" src=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-gdoc.jpg\" alt=\"\" width=\"720\" height=\"127\" srcset=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-gdoc.jpg 720w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-gdoc-500x88.jpg 500w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-gdoc-230x41.jpg 230w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-gdoc-350x62.jpg 350w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-gdoc-480x85.jpg 480w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><figcaption id=\"caption-attachment-1500\" class=\"wp-caption-text\"><em>A peek at the spreadsheet I used to track applicants. My cadence was following up with people who were interested every ~1 week. I would follow-up 4 times, and if I didn\u2019t hear back I&#8217;d mark them as inactive.<\/em><\/figcaption><\/figure>\n<p>One of the things I think many entrepreneurs, and wanna-be-entrepreneurs, don\u2019t know is that the early stages of growing a business are laborious and manual.<\/p>\n<p>We didn\u2019t want to spend money on an outreach tool, so I did everything manually. One by one, by one&#8230;<\/p>\n<p>I would typically dedicate the first 1-3 hours of my day responding to emails and pitching people. That\u2019s what I needed to do to start bringing in customers, so I hustled to do it.<\/p>\n<p>As time went on, and we started generating revenue, we used a tool called <a href=\"https:\/\/reply.io\/\" target=\"_blank\" rel=\"noopener noreferrer\">Reply<\/a> to help automate the sales process.<\/p>\n<p>We set the parameters in Reply as follows:<\/p>\n<ul>\n<li>User applies for access<\/li>\n<li>If they have under 25,000 subscribers, invite them to join immediately<\/li>\n<li>If they don\u2019t join after 2 hours, add them to our Reply outreach campaign<\/li>\n<\/ul>\n<p>The automated sales outreach campaign worked&nbsp;<em>great.<\/em><\/p>\n<p>We averaged 10-17 new paying customers per week using a sales outreach campaign. When we tested disabling the campaign to see if people would sign up immediately without any push, we saw a 50-70% drop in signups. Ouch. Follow-ups matter.<\/p>\n<p>Our automated email strategy using Reply used six different emails:<\/p>\n<ol>\n<li>+2 hours after applying: Remind eligible applicants they can join now<\/li>\n<li>+24 hours: Ask applicants they saw the email<\/li>\n<li>+22 hours: Highlight the SendFox benefits, push the sale a bit harder<\/li>\n<li>+27 hours: Video showcasing the tool\u2019s benefits (a video is worth 10,000 words)<\/li>\n<li>+25 hours: Tell the applicant we closed their spot, and ask&nbsp; for feedback on why they didn\u2019t join<\/li>\n<li>+40 days: Email the applicant again, asking if they\u2019re interested in joining SendFox now<\/li>\n<\/ol>\n<figure id=\"attachment_1502\" aria-describedby=\"caption-attachment-1502\" style=\"width: 480px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1502\" src=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-salespitch.png\" alt=\"\" width=\"480\" height=\"459\" srcset=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-salespitch.png 480w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-salespitch-230x220.png 230w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-salespitch-350x335.png 350w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><figcaption id=\"caption-attachment-1502\" class=\"wp-caption-text\"><em>Day 3 email. Notice how I focused more on benefits. The early emails were much shorter, but with email 3 I wanted to sell the applicant harder, and really showcase the benefits of SendFox.<\/em><\/figcaption><\/figure>\n<p><a href=\"https:\/\/docs.google.com\/document\/d\/1ZqlR5smnCeuMgEX6XjsYSW45GwtpTeMuqXC_eWqDL5M\/edit\" target=\"_blank\" rel=\"noopener noreferrer\">Here\u2019s the link to our full outreach campaign copy that you can use<\/a>.<\/p>\n<p>All our outreach emails had 60%+ open rates, and high response rates.<\/p>\n<p>The high open rates happened because we emailed&nbsp;<em>only<\/em> interested prospects (aka people who had applied for access), and because we had compelling subject lines. <a href=\"https:\/\/www.linkedin.com\/in\/seannstubbs\/\">Seann<\/a> and Bar at <a href=\"https:\/\/sumo.com\/?src=dmkthinks\">Sumo<\/a>&nbsp;recommended to me that every subject line have the prospect\u2019s first name. Using shortcode in the Reply tool, we made sure they did.<\/p>\n<p>Because Reply took prospects out of the sales funnel who replied, it was my responsibility to make sure to follow-up with interested prospects. I used a spreadsheet to track when I last talked to a user, and would follow-up every 3-7 days to try and get them to buy (similar to my manual outreach days before I had Reply).<\/p>\n<figure id=\"attachment_1510\" aria-describedby=\"caption-attachment-1510\" style=\"width: 480px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1510\" src=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-email-salespitch.jpg\" alt=\"\" width=\"480\" height=\"292\" srcset=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-email-salespitch.jpg 480w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-email-salespitch-230x140.jpg 230w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-email-salespitch-350x213.jpg 350w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><figcaption id=\"caption-attachment-1510\" class=\"wp-caption-text\"><em>Example of a manual email follow-up, after someone replied to a sales sequence. I would email interested prospects who responded every 3-7 days for 4 times.<\/em><\/figcaption><\/figure>\n<p>In my manual responses, I sent similar follow-ups to the automated Reply outreach. I focused on a few major elements:<\/p>\n<ol>\n<li>Urgency: We\u2019re not going to have our early bird pricing forever. We have limited spots, and we\u2019re planning to 2-3x the price soon.<\/li>\n<li>Affordability: You applied for access to SendFox because you wanted something more affordable. SendFox is 50-70% less expensive than other email tools, and you\u2019ll be locked into this cost for life.<\/li>\n<li>Coaching: If you join, I\u2019ll help coach you on how to send better emails and do better email marketing. I\u2019ve run email marketing for two 8-figure businesses, so I can help you grow, too.<\/li>\n<\/ol>\n<p>I would follow-up with each person until I didn\u2019t hear back three times in a row. When I didn\u2019t hear back three times, I would mark them as inactive and stop emailing them.<\/p>\n<p>And if they declined, I recorded the reason why and stopped emailing them.<\/p>\n<p>Today, we\u2019re working on bringing our automated sales emails from Reply into SendFox. But the process will remain the same.<\/p>\n<figure id=\"attachment_1504\" aria-describedby=\"caption-attachment-1504\" style=\"width: 720px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1504\" src=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-nonresponders.png\" alt=\"\" width=\"720\" height=\"77\" srcset=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-nonresponders.png 720w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-nonresponders-500x53.png 500w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-nonresponders-230x25.png 230w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-nonresponders-350x37.png 350w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-nonresponders-480x51.png 480w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><figcaption id=\"caption-attachment-1504\" class=\"wp-caption-text\"><em>The non-responders are marked in orange, and the deniers are marked in red. Notice the comments I left that I emailed each person three times.<\/em><\/figcaption><\/figure>\n<p>Sales for a new startup are tough. Because new tools are feature incomplete, I try to convince a LOT of people to join even if our tool doesn\u2019t have everything they wanted.<\/p>\n<p>It\u2019s like being stuck between a rock and a hard place: Prospects want features, and say they won\u2019t join unless you have features&#8230; but you need time (and revenue) to build the features they want!<\/p>\n<p>To solve the feature requests, we created \u201ccatch-all\u201d features that appealed to a variety of users. Like an API connection and a Zapier connection.<\/p>\n<p>For example, when people as if we integrated with specific tools (everyone wanted a different tool integration) we said no, but we do have Zapier and API which connected with just about everything&#8230;&nbsp;<em>and<\/em> we would add their request to the backlog.<\/p>\n<figure id=\"attachment_1505\" aria-describedby=\"caption-attachment-1505\" style=\"width: 480px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1505\" src=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-userresponse.png\" alt=\"\" width=\"480\" height=\"107\" srcset=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-userresponse.png 480w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-userresponse-230x51.png 230w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-userresponse-350x78.png 350w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><figcaption id=\"caption-attachment-1505\" class=\"wp-caption-text\"><em>The questions from prospect. Everyone has a question, and everyone wants an integration!<\/em><\/figcaption><\/figure>\n<p>Some entrepreneurs hate doing sales. They think sales outreach campaigns are annoying, and that the product should sell itself.<\/p>\n<p>In the early days, my philosophy is you need to hit sales hard. I teeter the line of annoying people, sometimes going too far. Every once in a while, we hear from people to leave them alone.<\/p>\n<p>But the proof is in the numbers. When we do sales outreach campaigns, our sales increase 50-70% every week.<\/p>\n<p>I think heavy sales pushes are valuable to get a business going, and then you can start to back off when the product is more feature-complete and better sells itself.<\/p>\n<p><strong>#3 Observations on churn and selling<\/strong><\/p>\n<p>Normal churn for a SaaS company should be between 5-10%. We kept a careful eye on <a href=\"https:\/\/convertkit.baremetrics.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">ConvertKit\u2019s public revenue data<\/a>&nbsp;to measure our churn accordingly.<\/p>\n<p>In September, when we did white-glove sales calls and in-person selling at a conference, our churn was low. Four months later, our churn for September remains only one user (5.88% churn for that month).<\/p>\n<p>But subsequent months have been much more concerning.<\/p>\n<p>In October, we saw a churn of 25%, in November 27.42%, and in December 15.09%. Ouch.<\/p>\n<figure id=\"attachment_1512\" aria-describedby=\"caption-attachment-1512\" style=\"width: 480px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1512\" src=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-churn.png\" alt=\"\" width=\"480\" height=\"318\" srcset=\"https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-churn.png 480w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-churn-230x152.png 230w, https:\/\/dmkthinks.org\/blog\/wp-content\/uploads\/2019\/01\/dmkthinks-blog-sales-churn-350x232.png 350w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><figcaption id=\"caption-attachment-1512\" class=\"wp-caption-text\"><em>Notice how the churn increased for subsequent months. And notice the high churn in general. Ideally, churn is 5-10%&#8230; we\u2019re much higher.<\/em><\/figcaption><\/figure>\n<p>I have two theories on why the churn was high:<\/p>\n<ol>\n<li>In the early days of any tool, a business gets customers to join based on <em>what customers believe the tool will become.<\/em> Maybe they\u2019re waiting for a feature they were promised would come. Or maybe they\u2019re indirectly hoping for a feature that they never mention. Or maybe they\u2019re convinced by a slick salesperson.<\/li>\n<li>In September, we did a&nbsp;<em>great<\/em> job of connecting and vetting each potential prospect. I would talk to each potential customer on the phone or at a conference for 45 minutes, hear about what they wanted, and help them sign up if it fit their needs. There was a human touch that made the tool feel more personal. Once we moved to selling mostly over email, it became less personal and more like any other tool out there.<\/li>\n<\/ol>\n<p>I think normal churn is higher in the early days of a business. I was trying to balance getting people to sign up and overpromising features.<\/p>\n<p>Some of the features I over-promised \u2014 thinking they would be ready earlier than they are. Things like custom fields, Shopify integration, and advanced segmentation. We were hoping these features would be released months ago, but with a small development team, things are always shifting. Many users who were promised features that still haven\u2019t come out in the timeframe they were promised have left.<\/p>\n<p>There was some desperation in the early days I felt, too.<\/p>\n<p>I wanted more signups to help offset our costs as soon as possibly, so I promised features that I knew were aggressive in the timeframe I promised. I don\u2019t feel great about this, and I think a big part is because this was my first software company that I was starting from zero.<\/p>\n<p><strong>Three main lessons about selling:<\/strong><\/p>\n<ol>\n<li>Drive traffic in places your prospects will see. We used footer logos, but you can use email signatures, \u201cpowered by\u201d badges, and more.<\/li>\n<li>Use a sales funnel to sell your prospects. When we automated six sales emails, our signups doubled. Put together a group of sales emails immediately after a prospect is interested. Most prospects will sign up in the first 48 hours, so hit that timeframe hard.<\/li>\n<li>Expect churn to be higher in the earlier days. Our churn is about 2-3x where it should be. Part of it this is adjusting our target market. Part of it is also the life of a new tool, so keep priming your pipeline with leads to offset the churn.<\/li>\n<\/ol>\n<p><strong>What else did you learn in this blog post? Leave a comment below \u2014 I read every one.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Selling is hard. You\u2019re trying to convince people to give you their hard-earned money for&nbsp;your product. Plus, you\u2019re competing against every other company out there trying to get their money, too! And when you have a startup? It\u2019s even harder. You&#8217;re trying to convince people to give you money&#8230;&nbsp;and your product is likely not very [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1518,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[132],"tags":[],"class_list":["post-1490","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing"],"_links":{"self":[{"href":"https:\/\/dmkthinks.org\/blog\/wp-json\/wp\/v2\/posts\/1490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dmkthinks.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dmkthinks.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dmkthinks.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dmkthinks.org\/blog\/wp-json\/wp\/v2\/comments?post=1490"}],"version-history":[{"count":13,"href":"https:\/\/dmkthinks.org\/blog\/wp-json\/wp\/v2\/posts\/1490\/revisions"}],"predecessor-version":[{"id":1594,"href":"https:\/\/dmkthinks.org\/blog\/wp-json\/wp\/v2\/posts\/1490\/revisions\/1594"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dmkthinks.org\/blog\/wp-json\/wp\/v2\/media\/1518"}],"wp:attachment":[{"href":"https:\/\/dmkthinks.org\/blog\/wp-json\/wp\/v2\/media?parent=1490"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dmkthinks.org\/blog\/wp-json\/wp\/v2\/categories?post=1490"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dmkthinks.org\/blog\/wp-json\/wp\/v2\/tags?post=1490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}